Refund policy
Return & Exchange Policy
We want you to be happy with your DREAD purchase.
3-Day Return & Exchange
You may request a return or exchange within 3 days of receiving your order.
To be eligible, the item must:
- Be unused and unworn
- Be in its original condition
- Have all original tags/labels attached
- Be returned with the original packaging where applicable
- Not be damaged, washed, altered, or stained
How to Request a Return or Exchange
Please contact us within 3 days of delivery at:
dread.pk@gmail.com
Include your order number and a brief reason for the return or exchange. Our team will provide you with the next steps.
Exchanges
Exchanges are subject to product and size availability. If your requested item is unavailable, we will provide an appropriate alternative or process the return according to the applicable refund process.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the item.
We will review the issue and assist you with a replacement, exchange, or other appropriate resolution.
Items That Cannot Be Returned
Returns or exchanges may not be accepted for items that have been worn, washed, altered, damaged, stained, or otherwise used.
Refunds
Approved returns will be processed after the returned item has been received and inspected. Refund timing may depend on the payment method and financial institution.
Important
The 3-day period starts from the date your order is delivered. Requests submitted after this period may not be accepted.
For assistance:
Email: dread.pk@gmail.com
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM